FAQ

SENDING POSTCARDS

questionHow long does it take for my postcard to arrive with the recipient?
We offer 2 classes of service for UK addresses, standard (2nd) class and priority (1st) class. Standard delivery usually takes 2-5 working days and priority delivery takes 1-2 working days. Cards sent to European countries takes 5-10 working days. 

questionHow quickly will my card be printed?
Our UK printing station checks for cards twice a day, at 9am and 5pm. Cards received before 5pm are usually printed the same day and posted the following working day. Please remember different time zones if you are abroad!

questionWhat happens if my card doesn't arrive?
As with all Royal Mail services we ask that you allow up to 14 working days before reporting non-delivery. In the unlikely event of a non-delivery we'd be happy to resend the postcard again, just contact us with your order number via our contact page. Please note that we can only resend to exactly the same address you first entered, we are not responsible for non-delivery if you addressed your card incorrectly.

questionCan I put more than one photo on a card?
Sorry, our system can only handle one photo per card. Why not send 2 cards to your lucky friend? :-) 

questionI want to send the same card to several recipients. How do I do this?
It's easy! Just choose the photo, 1st recipent and type your message. When you've sent the first card from the MY HISTORY page click the EDIT AND RESEND button and you'll be able to send the same postcard to another recipient.

questionWhat countries can I send a postcard to?
Our printing station is based in the United Kingdom, so the service is quickest and most cost effective when sending postcards to friends and family in the United Kingdom. 
However, we can also send to the following areas, it just take a couple more days to deliver: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece (around 10 days), Guernsey, Ireland, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and USA.

questionIs there anything I can't send?
We don't allow threatening, abusive or pornography images to be sent with Race It Home, if you try your card may not be printed but credits will still be debited. Also, please be sure that you own the copyright or have permission for any images sent with our service.

 

PAYMENT

questionHow do I purchase credits?
Just click on the PRICING page, or the BUY CREDITS if you are logged in and select how many credits you'd like to buy. Follow the on screen instructions, we use Paypal to securely process payments.

questionDo my credits expire?
No! We think that would be unfair. Credits you purchase will remain on your account forever.

questionI don't have a Paypal account, can I still buy from you?
Yes of course! Just follow the on screen instructions to pay securely with your credit or debit card. We accept all major cards including Visa, Mastercard and American Express.